Scots are spending more as time online increases during pandemic

Scots have spent more than an additional £ 1,600 when shopping online in the past year, according to new statistics from Lloyds Bank Consumer digital index.

On average, Scots have made 30 more online transactions in the past twelve months, and the coronavirus pandemic appears to have fueled the increase in online shopping activity.

Almost a third (30%) of people said the pandemic made them more likely to make purchases without thinking about the future implications, according to the Consumer Digital Index.

The extra online spending comes as more and more people turn to the internet for goods and services instead of going to the main drag. Just under two-thirds (63%) of people across Scotland said they had increased their internet use and 94% said they expected these habits to continue in the long term.

However, despite the increase in time spent online, a significant portion of the population is still offline. About 5% have not used a desktop, laptop, mobile or tablet in the past three months, according to the report.

Philip grant, Chairman of the Scottish Executive Committee of Lloyds Banking Group, said the increase in online activity has been invaluable to millions of people across the country, enabling Scots to stay in touch with their friends, manage their finances and improve their mental well-being during a difficult time.

“For a lot of people, foreclosure has meant more time and money online. For some, this transition has been fairly straightforward and they have yielded great benefits, ”he said.

“A whopping 88% say being online has helped them stay in touch with people they don’t live with, and more than half say they couldn’t have done without it.

Grant warned that for those lacking digital skills or access to technology, the pandemic has proven to be a very difficult and isolating time. Tackling this will require more focus on digital skills development and community outreach, and Lloyds is helping to tackle the problem.

“We offer free digital skills training through our Academy to help people access online services. We also have 20,000 regional digital champions at our fingertips as we strive to make everyone feel more comfortable with the Internet and can reap the benefits both financially and socially, ”he said. -he declares.


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Despite the increase in online shopping, the pandemic has made people across Scotland more careful with their finances. More than half (59%) said the experience of the pandemic had changed their priorities and they were now focusing more on debt issues.

Likewise, in line with the growth of online banking, more than nine in ten now manage their money online and almost half (47%) feel more in control of their day-to-day finances compared to a year ago. year.

The Lloyds study also found that 48% of Scottish residents believe the steps they’ve taken to manage their finances over the past year mean they can now enjoy their lives more. However, many still feel the pressure on their household income, with almost a quarter (24%) saying they are stressed or overwhelmed by their financial situation.

“Everyone has a different experience of the pandemic. For some, going out less means they saved more, but for others, there was extreme pressure on their finances, ”noted Grant.



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